People come to Handmade.com because they're looking for something different — something real. They want to know that the item they're holding was made by a person with skill, care, and intention. They're not just buying a product; they're connecting with the maker behind it.
That's what makes what you do so meaningful — and why the experience you create doesn't end when an order ships. From the moment a customer opens their package, you have an opportunity to deepen that connection and remind them why buying handmade matters.
To help you deliver that experience, we've put together a few simple commitments that reflect our shared values as a community. Please review the Handmade.com Packaging Commitment to help us create a thoughtful experience for every customer.
Include a Hand-Signed Touch
Every order should include at least one hand-signed element inside the package. Examples include:
- A handwritten thank-you note
- A signed packing slip
- A signed postcard or folded card
- Any thoughtful signed insert
These small personal touches make a huge difference and help create the human connection that makes handmade special.
In our customer outreach, we let buyers know that every package includes a signed touch from the maker, so this is very important.
It can be as simple as “Thanks! - Your Name” written on the packing slip, or something more personal and creative. That part is completely up to you.
Keep the Experience Focused on Handmade.com
To support trust and fairness across the marketplace, makers may not include promotional materials directing customers to purchase outside Handmade.com.
This includes:
- External store URLs
- Marketplace links
- QR codes to outside shops
- Promotions encouraging off-platform purchases
Package With Care
Thoughtful packaging helps create a memorable customer experience while also protecting handmade work during shipping. Whenever possible, we encourage minimizing unnecessary packaging waste, reducing plastic, and using recyclable or biodegradable materials when possible.
Thank you for putting your heart into every order and for being part of a community that believes in the power of handmade. Together, we're creating something truly special — one package, one customer, one connection at a time.