Orders & Payments

Handmade.com includes built-in messaging on every order, making it easy to stay in touch with your buyers without leaving the platform. All communication is stored directly on the order, so your conversation history is always easy to find.

How it works

Once an order is placed, the Contact Buyer button becomes visible in your order view. Your buyer sees a corresponding Contact Seller button on their end. Every message sent through the system triggers an email notification to both parties. You can reply either directly in the order on the platform or by responding to the email notification—whichever is more convenient.

A note on pre-order messaging

Messaging is only available after an order has been placed. To keep transactions on-platform and protect both buyers and sellers, pre-order messaging is not currently supported, but may be available in the future.

If your product requires customization details or other information before you can fulfill it, we recommend adding instructions directly to your listing. For example: "Please message me after placing your order using the Contact Seller button, which appears directly on your order page."

When an order comes in, fulfilling it promptly keeps your buyers happy and gets you into the payment queue. Here's how to do it step by step.

Open the order you wish to fulfill.
Create a new box.
Select your shipping option:
- Shipping with Shippo -- Select "Create Label" to generate your shipping label. Follow the on-screen prompts and make sure all information is complete.
- Default shipping -- manually enter tracking number and carrier
If your order has more than one box, repeat the steps above.
Once you've added all box information, click "Order Fulfilled".

Once your order is marked "fulfilled", you will be added to the payout queue. Payouts should be received within two weeks or sooner.

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